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Closing the Gaps in Seniors’ CareServices for Seniors – Trail and AreaA project of WKBR Crisis & Information Line, Trail FAIR Society and Interior Health Home & Community Care March 2010 |
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BANKING SERVICES
· Contact your Bank or Credit union to set up services such as Automatic Deposit, Bill Paying, Internet, Telephone Banking
CRISIS AND INFORMATION LINE
West Kootenay Boundary Regional Information and Crisis Line
· 24 hours a day, 7 days a week
· Call for information about community services, assistance, support in a crisis, or concerns about the safety of another senior
250-364-1718
or
1-800-515-6999
DAY PROGRAMS AND RESPITE SERVICES
Balance and Mobility Exercises: - Hazel Arnold:
· Held Wednesdays 1:30 - 2:30pm September to June at the Trail Seniors Centre; Drop-in; Free
250-364-5174
Bridges Day Program at Columbia View Lodge
· Arranged & subsidized through Home & Community Care
250-364-6230
Respite at Columbia View Lodge & Poplar Ridge Pavillion
· Requires a referral from a Long Term Care Manager
250-364-6230
Rosewood Village Adult Day Program
· Arrange directly with the Rosewood office - Private pay
250-364-3150
Home and Community Care Home Support(includes respite care)
250-364-6230
NOTE: See Home Services - Private on page 7 for a list of service
providers who may offer day activities and / or respite.
DRUG STORES / PHARMACIES (All accept phone-in renewals)
Extra Foods Pharmacy - Waneta Mall (no delivery)
250-368-8544
Ferraro Foods Pharmacy - Trail (will deliver)
250-368-3363
People’s Alpine Pharmacy - Rossland (no delivery)
250-362-5622
People’s Pharmacy - Fruitvale (will deliver)
250-367-9331
People’s Pharmacy - Trail (talk to pharmacist re services)
250-364-1993
Safeway Pharmacy - Trail (no delivery)
250-368-3790
Shoppers Drug Mart (will deliver)
250-368-3341
Wal-Mart Pharmacy (no delivery)
250-364-2707
Zellers Pharmacy (no delivery)
250-368-8592
FOOT CARE
Dr. Lih (Podiatrist)
1-250-304-4792
Helen Alton
1-250-365-2989
Judy Burwash
250-362-5627
Loretta Davidson
1-250-365-2511
Elaine Burke - Fruitvale only
250-367-7090
Anne Grieve - Fruitvale only
250-367-6144
GOVERNMENT BENEFITS / SERVICES CONTACT & SUPPORT INFO
Income Tax (Volunteer) Program - Margaret Thiel
· A free service for those living on a low income. Call for times and locations of community tax clinics in March & April. Also call for help re tax-related concerns at any time of the year
250-368-6565
Senior Citizen Counsellor:
· Information and form completion for BC Medical/MSP, Fair Pharmacare, Bus passes, Seniors’ discounts and many other federal and provincial government programs
· Currently available in Castlegar on Wednesdays by appointment only : “Meet” either in person or on the phone:
· May also soon come to Trail one day a week; call for details
250-365-2104
Seniors’ Information & Health Line: Mon-Fri 8:30am-4:30pm
· Information about health & non-health related federal and provincial government services & programs for BC seniors. Translation services available in 130 languages
1-800-465-4911
Service BC Centre (Government Agents), 1050 Eldorado, Trail
· Forms, information & assistance re a wide variety of BC government services and programs
250-364-0561
Service Canada Centre, 102 - 1101 Dewdney, Trail
· Forms, information & assistance re a variety of federal government services & programs. See www.servicecanada.gc.ca
1-800-622-6232
HAIR CARE AT HOME
Sherry Handford
250-364-1859
Sharon Merritt
250-368-9792
cell -250-231-0015
HEALTH CARE SERVICES INFORMATION - GENERAL
Ambulance Billing Services Information Line: Mon – Fri: 9am-4pm
1-800-665-7199
Caregiving / Care-Receiving Information Website:
www.health.gov.bc.ca/caregivingjourney
HealthLink BC (formerly BC NurseLine): Toll-free:
· Health Information from a nurse: 24 hours / 7 days a week
· Dietician Information: 9am to 5pm, Monday to Friday
· Pharmacist Information 5pm to 9am, 7 days a week
· Special Line for Hearing impaired persons
811
811
811
711
HealthLink BC Website
- Lots of information and links to services: www.healthlinkbc.ca
Health and Seniors’ Information Line: Mon-Fri: 8:30am-4:30pm
· Information on Ministry of Health services
1-800-465-4911
Kootenay Boundary Regional Hospital (KBRH)
· 1200 Hospital Bench Road, Trail, V1R 4M1
250-368-3311
1-866-368-3314
Medical Services Plan (BC) & Pharmacare (BC)
1-800-663-7100
Nidus Personal Planning Resource Centre and Registry
Local Contacts: - Marion
- Bud
· Information and support for the creation and registration of a Representation Agreement - the only legal way in BC to appoint someone to act on another’s behalf re health and personal care matters in a situation when a person can no longer represent themself (eg. stroke, accident, dementia, etc)
1-604-408-7414
250-367-7046
250-365-5077
NOTE: For contact info re specific health conditions see:
Support Groups and Information Lines on pages 12-13
HEALTH CARE SERVICES - KIRO WELLNESS CENTRE
1500 Columbia Avenue, Trail, V1R 1J9
Home Care Nursing
· Services for those requiring acute, chronic or palliative support. Includes administering medication, changing dressing and education re self-care.
250-364-6230
Home Support Services
· A subsidized service, with cost depending on income, that provides very simple meal preparation, assistance in managing personal health care needs, respite for caregivers and palliative home support. NOTE: Does NOT include bulk meal preparation housekeeping, driving to appointments, shopping etc.
250-364-6230
Home Support Scheduling: Monday-Friday: 7:30am to 3:30pm
250-364-6238
Hospice Program (Trail)
· Provides psychosocial support, practical assistance, grief support, hospice volunteers, a grief support program and an extensive lending library.
250-364-6204
Long Term Care Case Management
· Works with seniors and their families to assess needs and develop care plans that might include home support, subsidized housing navigation, and assessing for assisted living or residential care.
250-364-6230
Public Health Services
250-364-6200
Respite Services and Day Activities
· For additional possibilities, see Day Activities & Respite Services on page 1
250-364-6230
Seniors’ Mental Health & Addictions Services - Laura De Laforest
250-364-6247
250-364-6262
HEALTH CARE – SUPPORT / CONCERNS
Aboriginal Patient Navigator for Health Service Area - Lucie Poisson
· Assists in the early identification of Aboriginal patients’ needs and participates in discharge planning. Helps ensure care for Aboriginal patients is culturally specific and ethno-sensitive.
250-304-1254
250-304-5621
IHA Patient Care Quality Officer for Kootenay Boundary Area
· Helps people access the IHA services they need. Addresses questions and concerns, and assists people through the complaint process, ensuring understanding of rights and responsibilities.
250-364-3461
KBRH Social Work Department (primarily serves hospital patients)
· Provides psychosocial care for patients and families, including adjustment counselling, support, practical assistance, advocacy and referrals to community resources.
250-364-3490
250-364-5163
Mental Health & Addictions Consumer, Family & Peer Support
· Provides support, education & resources for patients and their families having difficulties navigating the Mental Health & Addictions system. Also works with and trains members of peer support groups throughout the WKB region.
250-364-2326
1-877-364-2326
HEARING TESTS & HEARING AIDS
Island Hearing:
· Free hearing tests for seniors
250-368-5105
Kootenay Hearing Aid and Audiology Clinic:
· Free hearing tests for seniors
250-368-8668
1-800-667-3775
HOME SAFETY
Crime Prevention Officer - George Braithwaite
· For matters re a police investigation call RCMP main number
250-368-2185
250-364-2566
Gatekeepers - Linda Worely
· Presentations & info re supporting seniors ‘safety & well-being
250-368-2185
Home Adaptations for Seniors’ Independence (HASI)
· Financial assistance to low income seniors for minor home adaptation so as to allow a senior to remain living safely at home
1-800-668-2642
Phillips Lifeline - Personal Emergency Response System
250-364-2524
Red Cross Health Equipment Loan Program (HELP)
· Formerly Medical Equipment Loan Services; Open Monday to Friday 10:30am to 3pm; closed Fridays in July & August
· In an emergency when office closed, call Marion:
250-368-9129
250-367-7046
HOME SERVICES - PRIVATE
(Housekeeping, Laundry, Respite, Meal Preparation, Errands, Shopping, etc)
April Cashman
250-368-6838
Carla Evans
250-368-8337
Heart & Soul Home Care
250-362-7516
250-231-1714
Jennifer’s Home Help Services
250-231-6459
L&L Enterprises
250-368-9449
250-512-9582
Gloria Maigler
250-362-7493
Neighbourhood Nursing
250-693-2299
NOTE: A Helpful free handout: “Guide to Hiring a Housekeeper”
is available at Home & Community Care (Kiro Wellness Centre)
250-364-6230
HOUSING & ACCOMODATION - INDEPENDENT LIVING: PRIVATE PAY:
(BC Housing may offer subsidies in some cases)
Beaver Valley Manor - Fruitvale
250-367-7612
Esling Park Lodge - Rossland
250-362-0001
Golden City Manor - Rossland Maureen:
Doreen:
250-362-5030
250-362-3385
Jubilee Place - Trail
250-368-3124
Senior Citizen’s Villa - Trail Walter:
Larry:
Ray:
250-368-9660
250-368-8723
250-364-2893
Shelter Aid for Elderly Renters (SAFER)
· A rent subsidy for low income people over 60
· www.BCHousing.org/programs/SAFER
1-800-257-7756
HOUSING & ACCOMODATION: SUPPORTIVE HOUSING: PRIVATE PAY
(Independent Living with support; may includes meal(s), housekeeping, etc )
Chateau Manor - Trail
250-364-0033
Landon House - Glenmerry
250-231-8805
Mountain Side Village - Fruitvale
250-367-9870
Rosewood Village - Trail
250-364-3150
Silver City Gardens - Trail
250-368-5223
HOUSING & ACCOMODATION: ASSISTED LIVING: SUBSIDIZED
(Independent Living with a higher level of care; accessed through a
Long Term Care Case Manager, Home & Community Care Office: 250-364-6230)
Rosewood Village - Trail
250-364-3150
HOUSING & ACCOMODATION: RESIDENTIAL CARE: SUBSIDIZED
( For those needing 24/7 “complex care”; accessed through a
Long Term Care Case Manager, Home & Community Care Office: 250-364-6230)
Castleview Care Centre - Castlegar: also has private pay care beds
1-250-365-7277
Columbia View Lodge -Trail
250-364-1271
Poplar Ridge Pavillion - Trail
250-364-3488
Rosewood Village - Trail; has one private pay care bed
250-368-3150
MEAL AND FOOD SERVICES - FOOD BANKS
Salvation Army, 730 Rossland Avenue:
· Mon, Tue, Wed, Fri 8.30am - 4.30pm; Thur 10.30am - 6 pm
250-364-0445
Trail United Church, 1300 Pine: 9:30am - noon, Tues (except 2nd )
250-368-3225
Trail Anglican Church, 1347 Pine Ave: 2nd Tuesday (phone for time)
250-368-5581
Rossland Food Bank, 1960 Columbia Ave; Tuesdays 10am to noon
250-362-7635
250-362-9502
MEAL AND FOOD SERVICES – MEAL PROGRAMS
Chateau Manor Seniors Community Meal Program
· 171 Columbia Avenue, Trail; Call a day ahead to pre-book meal
250-364-0033
Dinners at Home Salvation Army Office
· Frozen meals delivered to Fruitvale, Rossland, Trail & Area
250-368-3515
Downtown Residents’ DinnerTrail United Church, 1300 Pine Ave
· 5.30pm 3rd Sunday/ month
250-368-3225
Kate’s Kitchen Salvation Army, 730 Rossland Avenue
· Meals: Mon,Tues,Wed, Fri 11.30am - 2pm; Thur 4.30pm - 6pm
250-364-0445
Meals on Wheels Salvation Army Family Services Centre
· Phone: Tuesday 9 am to 4pm; Thursday 8:30 -11:30am
· Hot meals delivered to Fruitvale, Trail & Area – NOT Rossland
250-364-0445
Senior Chef Program & Community Kitchens Val Heisz
· At various locations; cook with others & take meals home
250-364-6273
Selkirk College Seniors Community Meal Program
· Senior Citizen’s Association Centre, 925 Portland Street
· Noon meals 4-5 times a week; September to end of May
250-364-5765
or
250-364-0960
Silver City Gardens Community Meal Program
· 1939 Columbia Ave, Trail; Call a day ahead to pre-book a meal
250-368-5223
RECREATION PROGRAMS
Beaver Valley Recreation
250-367-9319
Genelle Recreation SocietyFaye Tumber
Genelle Community Hall
250-693-8803
250-693-2216
Rossland Parks & Recreation:
http://rossland.ca/siteengine/activepage.asp?PageID=79
250-362-2327
250-362-7396
TrailParks and Recreation Program: http://trail.ca/programs.php
250-368-6484
250-364-0888
Warfield Recreation Information Village Office
250-368-8202
NOTE:Contact Seniors’ Associations and Groups (below) for
details about their recreation and social activities.
SENIOR CITIZEN ASSOCIATIONS AND GROUPS
Genelle Seniors Colleen Gourlie
Carrie Hekle
250-693-2322
250-693-2134
Senior Citizens Association Branch 44 (Beaver Valley): Hilda Bouma
Marion Leith
250-367-9960
250-367-6140
Senior Citizens Association Branch 45 (Rossland) Pat Thomson
250-362-5795
Senior Citizens AssociationBranch 47 (Trail) Centre
or Sheila Seymour – President
250-364-0960
250-364-0264
SHOPPING SERVICES
Ferraro Foods - Will deliver for a small charge - Trail
- Rossland
250-368-5558
250-362-5206
Liberty Foods - Will deliver to residents of Mountain Side Village only
250-367-9911
Safeway – Will arrange delivery in emergency or special circumstances
250-368-8710
NOTE: See Home Services – Private onpage 7 for a list of service
providers who may be able to help with shopping
SUPPORT, GROUPS, AND INFORMATION LINES
(Call for information and / or for a support group nearest your location)
Alcohol & Drug Information Line
1-800-663-1441
ALS (Amyotrophic Lateral Sclerosis) Society of BC
1-800-708-3228
Alzheimer Society of BCDementia Helpline: Tues-Fri, 9am - 4pm
· Website: www.dementiajourney.ca;
· West Kootenay Resource Centre: Linda Hoskin
1-800-936-6033
1-877-452-6788
Alzheimer & Dementia Support Group -Trail John Marko
Lou Kratky
· Support Group for caregivers, family & friends
· 2nd Wednesday, 7 - 8:30pm; Trail United Church, 1300 Pine Ave
250-368-6603
250-367-9958
Arthritis Society www.arthritis.ca Help Line: Mon-Fri, 10am - 4pm
· A free 6 week class on Arthritis self-management is offered locally every 4 - 6 months
1-800-321-1433
1-250-364-0255
BC Bereavement Helpline: Mon -Thurs, 9:30am to 3pm
1-877-779-2223
Canadian Cancer Society: West Kootenay Resource Centre
· Information, resources & provides some emergency assistance
250-364-0403
Canadian Mental Health Association - BC:
· “Bounce Back”: Reclaim your Health - DVD & Self-Help Guide
1-866-639-0522
Chronic Disease Self-Management Program www.coag.uvic.ca
· A free, 6 week program that provides information and teaches practical skills on managing various chronic health problems
1-866-902-3767
CNIB (Canadian National Institute for the Blind)
Kelowna Office:
1-800-563-2642
1-250-763-1191
Crohn’s & Colitis Foundation of Canada
1-800-513-8202
Deaf & Hard of Hearing (Western Institute) – Kelowna Office
1-250-763-3854
TTY: 250-763-3547
Diabetes Nurse Educator (for resources and support)
250-364-6283
SUPPORT GROUPS & INFORMATION LINES (con’t)
(Call for information and / or for a support group nearest your location)
Hospice Program (Trail)
· Provides psychosocial support, practical assistance, grief support, hospice volunteers and a lending library.
250-364-6204
Multiple Sclerosis Society of BC - West Kootenay Region - Lonnie:
1-866-352-3997
Ostomy Support Group - West Kootenay Rickie:
250-368-9827
Parkinson Society of BC
1-800-668-3330
Renal (Kidney) Social Worker
· Psychosocial support, referrals, information and resources for persons with kidney disease
250-368-3311
ext: 2223
Scleroderma Association
1-888-940-9343
Stroke Recovery Association of BC - Trail Contact: Rachel Jansen:
· Support group for stroke survivors and caregivers;
· Thursdays 10:30am -1:30pm Presbyterian Church, 1139 Pine Ave
250-512-1351
or
250-368-9306
TRANSPORTATION
BC Bus Pass Program When phone answered, press 4, then 3
· For low income seniors and those receiving “Persons with Disabilities (PWD)” assistance
1-866-866-0800
Trail Transit (Bus services) – Trail & Area information
250-364-0261
Champion Cabs Taxi Service
250-364-3344
HandyDART: Registration & Booking: Mon-Fri: 8am -4pm
250-364-3262
West Kootenay Volunteer Driver Program
· Medical appointments only
· Cost varies according to distance travelled
1-877-304-2990
NOTE: See Home Services – Private on page 7 for a list of service
providers who may offer transportation for various purposes.
Prepared and Supported by:
- Interior Health
- Ministerial Association
- Parks & Recreation: Beaver Valley, Rossland, Trail, Warfield
- Senior Citizens Associations: Branches 44 (Beaver Valley), 47 (Trail), and 45 (Rossland)
- West Kootenay Boundary Regional (WKBR) Crisis and Information Line - a program of the Trail FAIR Society
To make suggestions, additions, changes and correction for future editions,
please email or phone
West Kootenay Boundary Regional Crisis Line Office:
crisisline at trailfair.ca / 250-364-1718