Closing the Gaps in Seniors’ Care

Services for Seniors – Trail and Area


A project of WKBR Crisis & Information Line,

Trail FAIR Society

and Interior Health Home & Community Care

March 2010

Print or Download:
PDF: Seniors.pdf
Word: Seniors.doc

BANKING SERVICES

· Contact your Bank or Credit union to set up services such as Automatic Deposit, Bill Paying, Internet, Telephone Banking


CRISIS AND INFORMATION LINE

West Kootenay Boundary Regional Information and Crisis Line

· 24 hours a day, 7 days a week

· Call for information about community services, assistance, support in a crisis, or concerns about the safety of another senior

250-364-1718

or

1-800-515-6999


DAY PROGRAMS AND RESPITE SERVICES 

Balance and Mobility Exercises: - Hazel Arnold:

· Held Wednesdays 1:30 - 2:30pm September to June at the Trail Seniors Centre; Drop-in; Free

250-364-5174

Bridges Day Program at Columbia View Lodge

· Arranged & subsidized through Home & Community Care

250-364-6230

Respite at Columbia View Lodge & Poplar Ridge Pavillion

· Requires a referral from a Long Term Care Manager

250-364-6230

Rosewood Village Adult Day Program

· Arrange directly with the Rosewood office - Private pay

250-364-3150

Home and Community Care Home Support(includes respite care)

250-364-6230

NOTE: See Home Services - Private on page 7 for a list of service

providers who may offer day activities and / or respite.

 
DRUG STORES / PHARMACIES  (All accept phone-in renewals) 

Extra Foods Pharmacy - Waneta Mall (no delivery)

250-368-8544

Ferraro Foods Pharmacy - Trail (will deliver)

250-368-3363

People’s Alpine Pharmacy - Rossland (no delivery)

250-362-5622

People’s Pharmacy - Fruitvale (will deliver)

250-367-9331

People’s Pharmacy - Trail (talk to pharmacist re services)

250-364-1993

Safeway Pharmacy - Trail (no delivery)

250-368-3790

Shoppers Drug Mart (will deliver)

250-368-3341

Wal-Mart Pharmacy (no delivery)

250-364-2707

Zellers Pharmacy (no delivery)

250-368-8592

 
FOOT CARE

Dr. Lih (Podiatrist)

1-250-304-4792

Helen Alton

1-250-365-2989

Judy Burwash

250-362-5627

Loretta Davidson

1-250-365-2511

Elaine Burke - Fruitvale only

250-367-7090

Anne Grieve - Fruitvale only

250-367-6144


GOVERNMENT BENEFITS /  SERVICES CONTACT & SUPPORT INFO

Income Tax (Volunteer) Program - Margaret Thiel

· A free service for those living on a low income. Call for times and locations of community tax clinics in March & April. Also call for help re tax-related concerns at any time of the year

250-368-6565

Senior Citizen Counsellor:

· Information and form completion for BC Medical/MSP, Fair Pharmacare, Bus passes, Seniors’ discounts and many other federal and provincial government programs

· Currently available in Castlegar on Wednesdays by appointment only : “Meet” either in person or on the phone:

· May also soon come to Trail one day a week; call for details

250-365-2104

Seniors’ Information & Health Line: Mon-Fri 8:30am-4:30pm

· Information about health & non-health related federal and provincial government services & programs for BC seniors. Translation services available in 130 languages

1-800-465-4911

Service BC Centre (Government Agents), 1050 Eldorado, Trail

· Forms, information & assistance re a wide variety of BC government services and programs

250-364-0561

Service Canada Centre, 102 - 1101 Dewdney, Trail

· Forms, information & assistance re a variety of federal government services & programs. See www.servicecanada.gc.ca

1-800-622-6232


HAIR CARE AT HOME

Sherry Handford

250-364-1859

Sharon Merritt

250-368-9792

cell -250-231-0015

 
HEALTH CARE SERVICES INFORMATION - GENERAL

Ambulance Billing Services Information Line: Mon – Fri: 9am-4pm

1-800-665-7199

Caregiving / Care-Receiving Information Website:

www.health.gov.bc.ca/caregivingjourney

HealthLink BC (formerly BC NurseLine): Toll-free:

· Health Information from a nurse: 24 hours / 7 days a week

· Dietician Information: 9am to 5pm, Monday to Friday

· Pharmacist Information 5pm to 9am, 7 days a week

· Special Line for Hearing impaired persons

811

811

811

711

HealthLink BC Website

Health and Seniors’ Information Line: Mon-Fri: 8:30am-4:30pm

· Information on Ministry of Health services

1-800-465-4911

Kootenay Boundary Regional Hospital (KBRH)

· 1200 Hospital Bench Road, Trail, V1R 4M1

250-368-3311

1-866-368-3314

Medical Services Plan (BC) & Pharmacare (BC)

1-800-663-7100

Nidus Personal Planning Resource Centre and Registry

Local Contacts: - Marion

- Bud

· Information and support for the creation and registration of a Representation Agreement - the only legal way in BC to appoint someone to act on another’s behalf re health and personal care matters in a situation when a person can no longer represent themself (eg. stroke, accident, dementia, etc)

1-604-408-7414

250-367-7046

250-365-5077

NOTE: For contact info re specific health conditions see:

Support Groups and Information Lines on pages 12-13


HEALTH CARE SERVICES - KIRO WELLNESS CENTRE
1500 Columbia Avenue, Trail, V1R 1J9

Home Care Nursing

· Services for those requiring acute, chronic or palliative support. Includes administering medication, changing dressing and education re self-care.

250-364-6230

Home Support Services

· A subsidized service, with cost depending on income, that provides very simple meal preparation, assistance in managing personal health care needs, respite for caregivers and palliative home support. NOTE: Does NOT include bulk meal preparation housekeeping, driving to appointments, shopping etc.

250-364-6230

Home Support Scheduling: Monday-Friday: 7:30am to 3:30pm

250-364-6238

Hospice Program (Trail)

· Provides psychosocial support, practical assistance, grief support, hospice volunteers, a grief support program and an extensive lending library.

250-364-6204

Long Term Care Case Management

· Works with seniors and their families to assess needs and develop care plans that might include home support, subsidized housing navigation, and assessing for assisted living or residential care.

250-364-6230

Public Health Services

250-364-6200

Respite Services and Day Activities

· For additional possibilities, see Day Activities & Respite Services on page 1

250-364-6230

Seniors’ Mental Health & Addictions Services - Laura De Laforest

250-364-6247

250-364-6262


HEALTH CARE – SUPPORT / CONCERNS 

Aboriginal Patient Navigator for Health Service Area - Lucie Poisson

· Assists in the early identification of Aboriginal patients’ needs and participates in discharge planning. Helps ensure care for Aboriginal patients is culturally specific and ethno-sensitive.

250-304-1254

250-304-5621

IHA Patient Care Quality Officer for Kootenay Boundary Area

· Helps people access the IHA services they need. Addresses questions and concerns, and assists people through the complaint process, ensuring understanding of rights and responsibilities.

250-364-3461

KBRH Social Work Department (primarily serves hospital patients)

· Provides psychosocial care for patients and families, including adjustment counselling, support, practical assistance, advocacy and referrals to community resources.

250-364-3490

250-364-5163

Mental Health & Addictions Consumer, Family & Peer Support

· Provides support, education & resources for patients and their families having difficulties navigating the Mental Health & Addictions system. Also works with and trains members of peer support groups throughout the WKB region.

250-364-2326

1-877-364-2326


HEARING TESTS & HEARING AIDS

Island Hearing:

· Free hearing tests for seniors

250-368-5105

Kootenay Hearing Aid and Audiology Clinic:

· Free hearing tests for seniors

250-368-8668

1-800-667-3775


HOME SAFETY

Crime Prevention Officer - George Braithwaite

· For matters re a police investigation call RCMP main number

250-368-2185

250-364-2566

Gatekeepers - Linda Worely

· Presentations & info re supporting seniors ‘safety & well-being

250-368-2185

Home Adaptations for Seniors’ Independence (HASI)

· Financial assistance to low income seniors for minor home adaptation so as to allow a senior to remain living safely at home

1-800-668-2642

Phillips Lifeline - Personal Emergency Response System

250-364-2524

Red Cross Health Equipment Loan Program (HELP)

· Formerly Medical Equipment Loan Services; Open Monday to Friday 10:30am to 3pm; closed Fridays in July & August

· In an emergency when office closed, call Marion:

250-368-9129

250-367-7046


HOME SERVICES  -  PRIVATE  
(Housekeeping, Laundry, Respite, Meal Preparation, Errands, Shopping, etc)

April Cashman

250-368-6838

Carla Evans

250-368-8337

Heart & Soul Home Care

250-362-7516

250-231-1714

Jennifer’s Home Help Services

250-231-6459

L&L Enterprises

250-368-9449

250-512-9582

Gloria Maigler

250-362-7493

Neighbourhood Nursing

250-693-2299

NOTE: A Helpful free handout: “Guide to Hiring a Housekeeper”

is available at Home & Community Care (Kiro Wellness Centre)

250-364-6230


HOUSING & ACCOMODATION - INDEPENDENT LIVING: PRIVATE PAY:  
(BC Housing may offer subsidies in some cases)

Beaver Valley Manor - Fruitvale

250-367-7612

Esling Park Lodge - Rossland

250-362-0001

Golden City Manor - Rossland Maureen:

Doreen:

250-362-5030

250-362-3385

Jubilee Place - Trail

250-368-3124

Senior Citizen’s Villa - Trail Walter:

Larry:

Ray:

250-368-9660

250-368-8723

250-364-2893

Shelter Aid for Elderly Renters (SAFER)

· A rent subsidy for low income people over 60

· www.BCHousing.org/programs/SAFER

1-800-257-7756


HOUSING & ACCOMODATION: SUPPORTIVE HOUSING: PRIVATE PAY 
(Independent Living with support; may includes meal(s), housekeeping, etc )

Chateau Manor - Trail

250-364-0033

Landon House - Glenmerry

250-231-8805

Mountain Side Village - Fruitvale

250-367-9870

Rosewood Village - Trail

250-364-3150

Silver City Gardens - Trail

250-368-5223


HOUSING & ACCOMODATION: ASSISTED LIVING: SUBSIDIZED 
(Independent Living with a higher level of care; accessed through a
Long Term Care Case Manager, Home & Community Care Office: 250-364-6230)

Rosewood Village - Trail

250-364-3150


HOUSING & ACCOMODATION: RESIDENTIAL CARE: SUBSIDIZED 
( For those needing 24/7 “complex care”; accessed through a
Long Term Care Case Manager, Home & Community Care Office: 250-364-6230)

Castleview Care Centre - Castlegar: also has private pay care beds

1-250-365-7277

Columbia View Lodge -Trail

250-364-1271

Poplar Ridge Pavillion - Trail

250-364-3488

Rosewood Village - Trail; has one private pay care bed

250-368-3150


MEAL AND FOOD SERVICES - FOOD BANKS

Salvation Army, 730 Rossland Avenue:

· Mon, Tue, Wed, Fri 8.30am - 4.30pm; Thur 10.30am - 6 pm

250-364-0445

Trail United Church, 1300 Pine: 9:30am - noon, Tues (except 2nd )

250-368-3225

Trail Anglican Church, 1347 Pine Ave: 2nd Tuesday (phone for time)

250-368-5581

Rossland Food Bank, 1960 Columbia Ave; Tuesdays 10am to noon

250-362-7635

250-362-9502


MEAL AND FOOD SERVICES – MEAL PROGRAMS 

Chateau Manor Seniors Community Meal Program

· 171 Columbia Avenue, Trail; Call a day ahead to pre-book meal

250-364-0033

Dinners at Home Salvation Army Office

· Frozen meals delivered to Fruitvale, Rossland, Trail & Area

250-368-3515

Downtown Residents’ DinnerTrail United Church, 1300 Pine Ave

· 5.30pm 3rd Sunday/ month

250-368-3225

Kate’s Kitchen Salvation Army, 730 Rossland Avenue

· Meals: Mon,Tues,Wed, Fri 11.30am - 2pm; Thur 4.30pm - 6pm

250-364-0445

Meals on Wheels Salvation Army Family Services Centre

· Phone: Tuesday 9 am to 4pm; Thursday 8:30 -11:30am

· Hot meals delivered to Fruitvale, Trail & Area – NOT Rossland

250-364-0445

Senior Chef Program & Community Kitchens Val Heisz

· At various locations; cook with others & take meals home

250-364-6273

Selkirk College Seniors Community Meal Program

· Senior Citizen’s Association Centre, 925 Portland Street

· Noon meals 4-5 times a week; September to end of May

250-364-5765

or

250-364-0960

Silver City Gardens Community Meal Program

· 1939 Columbia Ave, Trail; Call a day ahead to pre-book a meal

250-368-5223


RECREATION PROGRAMS 

Beaver Valley Recreation

250-367-9319

Genelle Recreation SocietyFaye Tumber

Genelle Community Hall

250-693-8803

250-693-2216

Rossland Parks & Recreation:

http://rossland.ca/siteengine/activepage.asp?PageID=79

250-362-2327

250-362-7396

TrailParks and Recreation Program: http://trail.ca/programs.php

250-368-6484

250-364-0888

Warfield Recreation Information Village Office

250-368-8202

NOTE:Contact Seniors’ Associations and Groups (below) for

details about their recreation and social activities.


SENIOR CITIZEN ASSOCIATIONS AND GROUPS 

Genelle Seniors Colleen Gourlie

Carrie Hekle

250-693-2322

250-693-2134

Senior Citizens Association Branch 44 (Beaver Valley): Hilda Bouma

Marion Leith

250-367-9960

250-367-6140

Senior Citizens Association Branch 45 (Rossland) Pat Thomson

250-362-5795

Senior Citizens AssociationBranch 47 (Trail) Centre

or Sheila Seymour – President

250-364-0960

250-364-0264


SHOPPING SERVICES 

Ferraro Foods - Will deliver for a small charge - Trail

- Rossland

250-368-5558

250-362-5206

Liberty Foods - Will deliver to residents of Mountain Side Village only

250-367-9911

Safeway – Will arrange delivery in emergency or special circumstances

250-368-8710

NOTE: See Home Services – Private onpage 7 for a list of service

providers who may be able to help with shopping


SUPPORT,  GROUPS,  AND  INFORMATION LINES 
(Call for information and / or for a support group nearest your location)

Alcohol & Drug Information Line

1-800-663-1441

ALS (Amyotrophic Lateral Sclerosis) Society of BC

1-800-708-3228

Alzheimer Society of BCDementia Helpline: Tues-Fri, 9am - 4pm

· Website: www.dementiajourney.ca;

· West Kootenay Resource Centre: Linda Hoskin

1-800-936-6033

1-877-452-6788

Alzheimer & Dementia Support Group -Trail John Marko

Lou Kratky

· Support Group for caregivers, family & friends

· 2nd Wednesday, 7 - 8:30pm; Trail United Church, 1300 Pine Ave

250-368-6603

250-367-9958

Arthritis Society www.arthritis.ca Help Line: Mon-Fri, 10am - 4pm

· A free 6 week class on Arthritis self-management is offered locally every 4 - 6 months

1-800-321-1433

1-250-364-0255

BC Bereavement Helpline: Mon -Thurs, 9:30am to 3pm

1-877-779-2223

Canadian Cancer Society: West Kootenay Resource Centre

· Information, resources & provides some emergency assistance

250-364-0403

Canadian Mental Health Association - BC:

· “Bounce Back”: Reclaim your Health - DVD & Self-Help Guide

1-866-639-0522

Chronic Disease Self-Management Program www.coag.uvic.ca

· A free, 6 week program that provides information and teaches practical skills on managing various chronic health problems

1-866-902-3767

CNIB (Canadian National Institute for the Blind)

Kelowna Office:

1-800-563-2642

1-250-763-1191

Crohn’s & Colitis Foundation of Canada

1-800-513-8202

Deaf & Hard of Hearing (Western Institute) – Kelowna Office

1-250-763-3854

TTY: 250-763-3547

Diabetes Nurse Educator (for resources and support)

250-364-6283


SUPPORT GROUPS & INFORMATION LINES (con’t)
(Call for information and / or for a support group nearest your location)

Hospice Program (Trail)

· Provides psychosocial support, practical assistance, grief support, hospice volunteers and a lending library.

250-364-6204

Multiple Sclerosis Society of BC - West Kootenay Region - Lonnie:

1-866-352-3997

Ostomy Support Group - West Kootenay Rickie:

250-368-9827

Parkinson Society of BC

1-800-668-3330

Renal (Kidney) Social Worker

· Psychosocial support, referrals, information and resources for persons with kidney disease

250-368-3311

ext: 2223

Scleroderma Association

1-888-940-9343

Stroke Recovery Association of BC - Trail Contact: Rachel Jansen:

· Support group for stroke survivors and caregivers;

· Thursdays 10:30am -1:30pm Presbyterian Church, 1139 Pine Ave

250-512-1351

or

250-368-9306


TRANSPORTATION

BC Bus Pass Program When phone answered, press 4, then 3

· For low income seniors and those receiving “Persons with Disabilities (PWD)” assistance

1-866-866-0800

Trail Transit (Bus services) – Trail & Area information

250-364-0261

Champion Cabs Taxi Service

250-364-3344

HandyDART: Registration & Booking: Mon-Fri: 8am -4pm

250-364-3262

West Kootenay Volunteer Driver Program

· Medical appointments only

· Cost varies according to distance travelled

1-877-304-2990

NOTE: See Home Services – Private on page 7 for a list of service

providers who may offer transportation for various purposes.




Prepared and Supported by:
  • Interior Health
  • Ministerial Association
  • Parks & Recreation: Beaver Valley, Rossland, Trail, Warfield
  • Senior Citizens Associations: Branches 44 (Beaver Valley), 47 (Trail), and 45 (Rossland)
  • West Kootenay Boundary Regional (WKBR) Crisis and Information Line - a program of the Trail FAIR Society



To make suggestions, additions, changes and correction for future editions,
please email or phone
West Kootenay Boundary Regional Crisis Line Office:
crisisline at trailfair.ca / 250-364-1718